IT Specialist III

Position: IT Specialist III

Location: Camden, NJ (On-site)

Holtec International is seeking an experienced and technically skilled IT Support Technician L3 / to support and maintain enterprise-level IT infrastructure across both office and production environments. This position plays a critical role in ensuring the reliability, performance, and security of Holtec’s computing environment, including Windows Server, Microsoft 365, VMware, and enterprise storage systems.

The ideal candidate will bring hands-on expertise in system administration, end-user support, and infrastructure management, with a proactive approach to problem solving, documentation, and continuous improvement. This individual will work closely with the IT leadership team to sustain high availability, data integrity, and operational excellence throughout the organization.

Minimum required qualifications include:

• Bachelor’s degree in Information Technology, Computer Science, or related discipline preferred.
• Minimum 3 years of experience; 5+ years strongly preferred in IT support, systems administration, or infrastructure management.
• Strong working knowledge of Microsoft Windows Server (2012–2022), Windows 10/11, and Microsoft 365 administration.
• Proficiency in Active Directory, DNS, DHCP, and VLAN configuration, including user management, permissions, and group policy administration.
• Experience supporting VMware virtual environments (vSphere/ESXi) and enterprise storage systems such as EMC Isilon or NetApp.
• Familiarity with backup and recovery systems (NetBackup or equivalent) and disaster recovery testing.
• Strong troubleshooting skills across hardware, software, and network environments.
• Excellent organizational, documentation, and communication abilities.

Additional desirable qualifications:

• Hands-on experience deploying and maintaining 3D engineering and design applications (SolidWorks, Autodesk, MATLAB, Adobe).
• Experience with enterprise storage configuration, performance tuning, and capacity planning.
• Working knowledge of ERP system connectivity and infrastructure dependencies.
• Familiarity with ITIL service management principles and enterprise ticketing systems (ManageEngine ServiceDesk or similar).
• Professional certifications such as CompTIA Network+/Security+, Microsoft MCSA/MCSE, or VMware Certified Professional (VCP).

Specific Areas of Responsibility:

End-User & Helpdesk Support

• Respond to daily IT support requests through the company’s ticketing system (ManageEngine ServiceDesk or equivalent).
• Troubleshoot and resolve user issues involving Windows 10/11, Office 365, printers, and peripherals.
• Provide both on-site and remote support for employees at all organizational levels.
• Manage user accounts, passwords, and security groups within Active Directory.
• Administer Office 365 licenses, mailboxes, and multi-factor authentication (MFA).
• Install and configure approved software in accordance with corporate IT standards.
• Maintain accurate asset inventories for hardware and software across multiple facilities.
• Deliver user training and promote best practices in cybersecurity and system use.
• Ensure all work is documented and tracked according to ITIL and company standards.

Systems Administration

• Maintain and support Windows Server environments, including patching, monitoring, and performance optimization.
• Administer VMware virtual environments, including provisioning, performance management, and snapshot control.
• Manage enterprise storage systems (e.g., EMC Isilon, NetApp) — ensuring redundancy, data integrity, and capacity optimization.
• Oversee backup operations and verify data protection across all business systems.
• Configure and manage file servers, permissions, and storage quotas.
• Support network operations including DNS, DHCP, VLANs, and IP management.
• Participate in server lifecycle management — from deployment through decommissioning.
• Uphold all corporate cybersecurity, access control, and data retention policies.
• Coordinate printer maintenance and service through third-party vendors.
• Support and maintain cabling infrastructure in compliance with TIA/EIA-568 standards.
• Collaborate with IT colleagues to drive system improvements, automation, and reliability initiatives.
• Contribute to project planning, documentation, and implementation for infrastructure upgrades.

Additional Requirements

• Must successfully pass a background check and drug screening.
• Ongoing background screening may be required for access to federal or nuclear facility sites.
• Note: State-issued medical cannabis authorizations are not recognized on federal worksites.

As a technology trailblazer and a prominent innovator in clean energy (nuclear and solar) industry, Holtec strives to foster a meritocratic work environment conducive to continuous learning   and professional growth of its associates. Holtec is an equal opportunity employer with a long-standing commitment to social equity and environmental justice. The company gives special preference to disabled veterans as a part of its recruitment policy.  Detailed information on the Company can be obtained by consulting the website: holtecinternational.com.

Salary Range: $75,000-$90,000

Holtec International offers a competitive benefits package to eligible associates, which includes:

• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and 9 Paid Holidays, 2 Floating Holidays
• Company-paid life and AD&D insurance
• Employee Assistance Program
• Wellness resources and voluntary benefits
• Training and educational assistance